Existing bookings will go ahead as planned if there is no advice against travel to your destination; Hayes and Jarvis will be in touch to discuss options if the Foreign and Commonwealth Office advises against all but essential travel. 01293 762 456; hayesandjarvis.co.uk
As part of a new “Intrepid Promise”, travellers who decide to cancel their bookings up to to 22 days before departure won’t lose any money, and the company will hold the money as credit for future trips. If your plans can’t go ahead due to a “force majeure event” then customers will receive 150 percent credit or you can opt for a 75 percent refund. 0808 274 5111; intrepidtravel.com
Potential customers hesitant about locking in a trip will benefit from ‘Kuoni Flex’ if they book before March 31. As part of this, holidays destiantions can be switched, or alternative dates arranged, up until a week before the departure. This offer includes 16 countries, including South Africa, Greece and Zanzibar.
A new ‘Flex Plus’ team has been set up to suppport those have already booked and may have concerns. They are able to dicuss issues ranging from alternative dates to balance payments. According to the company, it will “push as hard” to resolve things for “anyone with particular worry or situation”. 0800 540 4262; kuoni.co.uk